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Thread: Please read before making payment!

  1. #9

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    Quote Originally Posted by allysnapper View Post
    carolatcj what should I do if item received in poor condition??
    Quote Originally Posted by carolatcj View Post
    I referred this to our president, he asked that you send us a pic of the item you received and how it was packed. If you would please describe the condition (what was wrong with it) of the item, that would be helpful also. Thanks
    Shouldn't one contact the donor first?
    Last edited by Acro; 04-25-2016 at 11:36 AM.

  2. #10

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    OH, I haven't received my item yet, just curious, cuz mine has been in transit for five days (USPS just updated that it is delivered in their origin facility last night, been in the origin post office for 4 days!), so I assume it would take at least 7 days for it to be delivered to my place, a little bit worried about it.

  3. #11

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    Quote Originally Posted by allysnapper View Post
    OH, I haven't received my item yet, just curious, cuz mine has been in transit for five days (USPS just updated that it is delivered in their origin facility last night, been in the origin post office for 4 days!), so I assume it would take at least 7 days for it to be delivered to my place, a little bit worried about it.
    If you don't receive it in a few days, check with your post office

    - - - Updated - - -

    Quote Originally Posted by Acro View Post
    Shouldn't one contact the donor first?
    I referred this to Mark, and this is what he asked me to do. I think he just wanted to see what the problem is brfore taking any action with the donor.

  4. #12
    SirKristoff is a poopiehead Ozzy's Avatar
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    In this particular case, if there is something wrong with your item, I think it would fall on the post office (Depending on what options were selected when shipped). If it's insured, then you would file a claim with the post office. We handle these issues on a case by case basis. That's why we ask for all the info from the person who received the item. We then take that info and decide which direction to go next. It would not be best to contact the seller first because they can only give us info on condition when the item left their possession. The only person that can tell us the conditions on arrival is the buyer.
    Last edited by Ozzy; 04-25-2016 at 03:10 PM.

  5. #13
    Hello, I must be going... Not a Number's Avatar
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    The Post Office only guarantees delivery times on Express Overnight Mail. Everything else is "usually by". I've seen packages from Honolulu to Los Angeles take 10 plus days. Even though there are direct flights daily from Honolulu to Los Angeles or San Francisco. The packages took a trip through the Mid West before arriving in California. Either it got mixed into the wrong container or they were handled by a sub-contracted carrier that has a central routing station.
    Grand Hotel... always the same. People come, people go. Nothing ever happens.

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