In this particular case, if there is something wrong with your item, I think it would fall on the post office (Depending on what options were selected when shipped). If it's insured, then you would file a claim with the post office. We handle these issues on a case by case basis. That's why we ask for all the info from the person who received the item. We then take that info and decide which direction to go next. It would not be best to contact the seller first because they can only give us info on condition when the item left their possession. The only person that can tell us the conditions on arrival is the buyer.
Last edited by Ozzy; 04-25-2016 at 03:10 PM.
The Post Office only guarantees delivery times on Express Overnight Mail. Everything else is "usually by". I've seen packages from Honolulu to Los Angeles take 10 plus days. Even though there are direct flights daily from Honolulu to Los Angeles or San Francisco. The packages took a trip through the Mid West before arriving in California. Either it got mixed into the wrong container or they were handled by a sub-contracted carrier that has a central routing station.
Grand Hotel... always the same. People come, people go. Nothing ever happens.