A friend recently gave me her retired exo-terra setup; the whole thing, terrarium, waterfall, thermometer, hygrometer, and much more. It just seems to have only one thing misplaced, the transformer for the fogger.
I called Drs. Foster & Smith and then Exo-Terra themselves. Neither place could sell me just a transformer. I even told ET what a loyal customer the previous owner was and how I planned to be the same, how well it all worked, etc. I would have thought they could have sold me one, but I was told they couldn't do that... after I finally reached a live person by punching random extensions and being transferred. I was told that they usually don't even talk with people! It's fixed up all automatic and they only call you back if they have to.
So far, I am not at all impressed with the company's customer relations. They really take the customer out of customer service. I would have gotten nowhere if I hadn't griped to the guy I reached. He wasn't even going to transfer me to the right dept. at first because it was against management's regulations. I am contemplating just how loyal of an ET customer I'll be if there is no product support.
Anyway, does anyone have or know where I could find a 24 volt transformer? Neither Radio Shack or Circuit City seem to have such a thing on their websites.
Thanks for any info!