Kahnli, if we're going to get in to infuriating/idiotic people/situation stories:
Ok, last Christmas my dad found a great deal on a digital camera and he got it for me for Christmas. Despite the deal, it is still a very expensive item. After a few months of use -nothing too out of the ordinary for a camera- I get a problem where all the sound that plays back is garbled. While it wasn't a big deal, I wanted to get it fixed. The camera was still under warranty, so I figure, "why not?"
I go to the Konica website only to find that they'd sold the repair rights to Sony. Ok, fine. I go to Sony's site and fill out the repair request stuff. They tell me "Here's the closest Peferred Repair Station" -ie a place not owned by Sony, but a place that is recommended by them. Also fine.
I do all the paper work and then go to my local UPS store where I have the camera professionally wrapped and boxed by an employee and sent out. It takes a while, but I eventually get the camera back.
I open up the box (being careful because there's a camera inside) and I pull out my camera. I turn it on- 'hey cool, the sound is fixed, I didn't know if they'd be able to to it.' I turn the camera around and
It's scratched like hell! The metal exterior of the camera had about 4 large scratches with varying depth. Looked as if the camera had been slid across some blunt object or something. I don't have pictures of it, but take my word for it- it's BAD. These weren't something that could be buffed out or something, and besides the monetary value, this camera had sentimental value attatched to it.
So I go email the folks who did the repairs... Wait 5 days for response. They tell me their Konica rep will email me within the next 5 bus days. 2x that length of time goes by with no response. So I email them again and get the same response. Still no reply from the rep. I email them again, ignored two times. Months have gone by, but I'm still VERY angry, so after weeks of no reply, I send a last message saying "this's my last attempt, I'm going to contact Sony and Konica after this point. All of the emails up to this point (including the 2 unreplied to emails from me) are included below for refernce" And what do you know- they reply!
What does the response say?
"Your camera has been repaired and shipped out of our facility on 6/13/06. The UPS tracking number for your camera is XXXXXXX. You may track your camera at
www.ups.com If you have any further questions or concerns please feel free to contact us. Thank you for choosing XXXXXXXX."
Can sombody- ANYbody explain to me how I'm not supposed to go thermonuclear on these people? Gee- it's 2 months later, I supply the ENITRE set of emails, and I get THIS REPLY?! *twitch*
Great recommended service, Sony! Gee!