That said, I still have my old Dell Inspiron 9100 laptop -- using it right now, as a matter of fact. Will probably keep it as long as I can find non-Dell parts to replace the parts that fizzle out
Oh Dell, lol.
I love when someone picks up with an accent so thick I can barely understand them, and tells me their name is Bryan, or Joe or something like that haha.
Every time I call I have to wait for at least 45 mins to speak to someone, then they tell me to do things that I know aren't related. Usually I'll call with a problem that I know the exact cause of, I just need a solution. I don't like them telling me to do totally unrelated things and wasting my time when I know there's no point.
I have an Inspiron 1520 right now, and its great except that it crashed within 2 days of getting it, and sometimes the clock randomly sets itself back 2 hours even though I reflashed the bios in an attempt to fix it. I'm about to get a Dell tablet PC because med school is forcing it on me. Hopefully it will be at least semi problem free.
Z polski y dumny
Prayer - how to do nothing and still think you're helping.
Let me give some experience with DEll myself. I got my Inspiron 9300 maxed out 3 yrs ago now. I extended my 1 yr warranty to 3 yrs total. In the time I have had my HD replaced 2 times, my LCD once, my motherboard once, my battery once and.recently my keyboard twice (once each yr)....hmm...I think thats all. At the time I bought my lappy dell was the leader of laptops with the best affordable powerful laptops with good video cards. However, now I wouldn't bother with dell anymore. Yeah....they do use their Indian call centers a lot...but I guess its better to call them during the night time. I found that calling at night means the que (wrong sp. ) times are shorter. The one thing I am satisfied is the free shipping of replacements with UPS with prompt immediate delivery.
I have owned multiple Dell's for many years. Based on many experiences, here is my recommendation:
- purchase their 'Gold' tech support (I think that's what they call it now). It was 'guaranteed' to have a US-based tech answer the phone when I got it. This service came standard on my existing 'workstation' computer a few years back. Today, it's an option available for a fairly small premium. If you do not purchase this service - do not buy a Dell. With this service - Dell is still worthwhile (mostly based on the fact that almost all of the other companies stink). Of the dozens of Tech's I've had with this service - close to 100% have been very good.
I purchased a computer for my Dad and had to deal multiple times w/ their offshore customer service - wow! Eventually I read about asking for US-based rep on a message board. Nope - they're on to that. You will get transferred to a bogus extension or simply disconnected. From what I've seen, they have all of their bases covered. If they sense the call is going bad, they will find a way to disconnect or transfer you so they do not get hammered for bad service. If the call goes well, they will ask that you speak to their supervisor to confirm that you are happy (it must be a rare occurrence). While I have dealt with other company's Indian-based support, Dell must hire their rejects as Dell's offshore service is the worst of all...
All the best,
You must do the thing you think you cannot do. --- Eleanor Roosevelt
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