OMG... I am sooo furious right now. I just spent an hour trying to get a hold of a supervisor at Dell, and it seems like their protocol is to put you on hold, transfer you to a non-functional extension, and then hang up on you. This happened to me with 6 different "customer service" clowns. I am SOOO enraged. The 7th time calling back, I got the same CSR person (Rahsheek), and I just cussed them out. What ever happened to good old American Customer Service? Now I am connected with a bunch of people in India (Niha, Jahyer, Rahsheek, and a bunch of other names I couldn't pronounce), and none of these clowns can help me. I have been reading on the internet and I just found out that apparently there are a ton of other people who have had similar problems with Dell. All of this never would have happened if the first guy I spoke to earlier today didn't hang up on me after making me wait 20 minutes to tell me something that took him 10 seconds to check. I ordered a Dell 30" monitor like a week ago and all I wanted was to check on the status because the internet was having problems pulling up the order. At the prices of these monitors, you would think I could speak with someone who actually worries about accountability. None of these CSRs did and they were all ruthless. I have never been so horribly disappointed with customer service in my life. After this monitor comes, I am never giving money to Dell again.
Has anyone else had to deal with Dell?