swords, Im sorry to see your new plants in rough shape. I got a heliamphora from the same vendor last year. It was growing horizontally not vertically like normal growing plants, and each pitcher was cracked, filled with growing medium (although I would expect something like that to happen due to shipping). Not sure why they keep selling plants in the same condition...swore I wouldn't order from them again after receiving a plant growing sideways. At a CP show back in september they had smaller, but somewhat decent looking plants for sale...but the things they send out to customers as of late look like they've been drop kicked/ infected with pests. They weren't very friendly either when I asked them about a Nepenthes that was in the sale area, but was apparently not for sale.....Good luck with your plant rehab.