Opinions wanted:
Ordered two small plants from an online vendor and after two weeks the in-stock items still have not shipped. Emailed to cancel the order and their response was that I would be charged a 15% restocking fee. I feel two weeks to ship two plants 400 miles is plenty-o-time. If there was some sort of issue, email me and we'll work something out. Never heard a word.
I'm all about customer service. If it ain't there, regardless of price, I'm shopping elsewhere. To hit me w/ a restocking fee on something I never received is insulting....
So, am I overreacting?
Thanks...
Ordered two small plants from an online vendor and after two weeks the in-stock items still have not shipped. Emailed to cancel the order and their response was that I would be charged a 15% restocking fee. I feel two weeks to ship two plants 400 miles is plenty-o-time. If there was some sort of issue, email me and we'll work something out. Never heard a word.
I'm all about customer service. If it ain't there, regardless of price, I'm shopping elsewhere. To hit me w/ a restocking fee on something I never received is insulting....
So, am I overreacting?
Thanks...
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