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Thread: I hate to do this... filing a Paypal complaint

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    swords's Avatar
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    I hate to do this... filing a Paypal complaint

    Hey folks,
    I made my final plant & animal order for this year (all aquatics) and thus far it appears my aquarium snails are MIA. They were supposed to be delivered Wednesday and now they are two days late and surely dead if I ever do get 'em at this point. The only record on the tracking is that they left Annaheim CA on Monday at 5 pm. The seller says he won't give me a refund even though I said he could minus the postage .

    I know some of you know how to get a refund out of Paypal so, how do you go about that? I've ordered TONS of stuff over the years online and never had to file a complaint until now. Not a great first experience for me on Aquabid...

  2. #2
    I've got a magic window! elgecko's Avatar
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    Did you buy them off ebay?


    My Grow List Updated 8/24/17

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    swords's Avatar
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    No Aquabid

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    i dont do pots. amphirion's Avatar
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    yeah, go to the transaction on your paypal site, then file a claim....then paypal makes you guys work it out. it is critical that you provide as much information about your dealings as possible. if the person in question does not answer, paypal defaults on you winning the claim, and force transactions the money back into your account.
    " You keep using that word. I do not think it means what you think it means." -Inigo Montoya
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    If you haven't already, got to the paypal site and search for buyer protection. The short answer is...If you did not receive the item you will get your money back...it will take 1-3 months thou.

    The seller really doesn't have a choice. Unless he can show that the item was delivered to you. Why I always use deliver conformation when selling items.

    Paypal is very buyer friendly and a seller's nightmare.

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    Copper's Avatar
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    True, My husband sold a camera to a man in Vietnam. As soon as the guy in Vietnam received the camera he stopped the transaction. My first question to my husband was "Did you use tracking?" He had not and that was that.
    I am just like a Super Hero, but without the power or motivation.................and the funky suit.

  7. #7
    swords's Avatar
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    There's delivery confirmation on my package but no record after leaving California sorting facility on Monday. I'm assuming the likely scenario is that whatever water filled container he was shipping them in (I've asked and he won't elaborate how they were packaged) broke open and soaked the box and it fell apart and that's that. He was a new seller but claimed he received fish and snails from Aquabid so I assumed he knew what he was doing.

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    Copper's Avatar
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    Yeah, good guess. If a box shows any leaking fluid the stop the shipment. I have had that happen.
    I am just like a Super Hero, but without the power or motivation.................and the funky suit.

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