As far as that 'poll' goes... I think I've figured out what people are looking for which put us at the top.
Not to put down the OTHER places... but we do EVERYTHING we can to answer every email within about 24 hours... every question.. no matter how silly... talk to ANYONE on the phone for ANY length of time required to satisfy them....
So, customer care... and interaction is what people want. But I know it's not possible for everyone to do that... I think we have more people here than most of the others... which enables us to spend a bit more time. But if these other guys are only 1 man operations, it's gotta be tough to pack orders, keep up with a web site AND answer questions, etc. It's tough with a few people doing it, much less ONE.
Secondly... packaging.
I have to honestly say, we've ordered from almost every carnivorous place on the planet. Most of the packaging sucks. I think people really appreciate what goes into our packaging. But again, this is hard to do if you're a one man operation. It takes time, a LOT of time.
Finally... we're VERY geared towards beginners/intermediate. Not that we don't deal with CP junkies... but our information, our presence, etc... has a lot to do with assuming someone is a first time buyer of CPs. So we make the experience as positive as possible to keep them interested... whereas other companies just toss stuff in a box... and don't care what the experience is that the customer ends up having. We'll often contact someone by phone or by email after they order just to see how their stuff is doing.
Finally, I think, personally, people that are selling stuff like flytraps bare root and not potted are doing an injustice to the beginner. We ALL know what it's like to transplant a CP much less a VFT... and the shock it will go through. That ends up being totally discouraging for the beginner, unfortunately.