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Thread: Collection in danger of dying

  1. #1

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    My friends on the forum know what I have been going through with my collection due to my inability to purchase the needed lights to maintain my extensive CP collection. I have been worried about how to maintain the collection this winter, since I need some 30 grow tubes to be able to maintain my plants.

    Well. thanks to Andy Wilkinson in the UK, I thought I had the problem licked: Andy has loaned me the needed funds to purchase bulbs for my HID lighting system.

    The system is made by the Sunlight Supply Co. in Vancouver, Wa. Purchased 3 years ago, the unit failed after the initial season: only half the ballast functioned. The product provides an excellent source of light....when it works.

    Last Feb. I returned the ballast to the company under warantee, where it was ostensibly repaired and returned to me. The folk involved were very helpful and acted in a timely matter.

    Since the plants went outside for the spring, and since I had no new bulbs for the unit, I did not have a way to check the repairs. Now, with the cold weather onset and Andys loan, I purchased the bulbs.

    Upon checking the unit, the ballast remains as when I sent it in: half functioning. Now I am in a real JAM since the money is spent, and the plants still have no light source. There is no way I can maintain them without a light source, and no way I can purchase another unit. Many of these plants are virtually irreplacable. They are rare and expensive species: material donated to my for maintenence from botanists the world over for my research.

    I am now trying to contact the company, and I will be asking that they express ship me a functioning unit to act in the interm while my unit is properly repaired. I will let you all know how the company performs in this regard. I feel that the mistake is theirs: their repair was ineffective. I am hoping that they take this view as well.

    Its tough being a "little guy" with no money. Many of you know of my research and efforts to preserve these endangered species. Lets hope there is a happy ending here, or it is all going to come to an end, and fairly quickly. I need that ballast YESTERDAY.
    "Grow More, Share More"

  2. #2

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    Hi Tamlin,

    sorry to hear about your problem. Are you sure the ballast is wired correct? These units are build so simple (ballasts sold in the US for HID lamps are normally just inductors), that there are not many causes for them to fail. Maybe it is just not suited for your HID lamp?

    Cheers Joachim

  3. #3

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    Phoned the company today Monday 10/06/03. I was informed that the company does not issuue "loaners" since it was against company policy, and that I have to go through a local distributor. The closest is 2 hrs. from here. I phoned there and asked if they would send me a loaner, and was told I had to bring my ballast in for repair, which can't happen before the weekend. This means no lights to the plants for a week, and whatever time is added to the repairs. The salesperson didn't know if they had a loaner on hand, or if the owner would send it to me. I have to call tomorrow and talk with the owner (tick tick tick).

    It's not sounding too good. I have plants crammed everywhere there is any light, but it won't work for long.
    "Grow More, Share More"

  4. #4
    Capslock's Avatar
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    Tamlin,

    That doesn't sound good at all. However, your collection must not die due to a lack of funds. PM me, and if Sunlight Supply Co. doesn't set it right, we'll take care of this, somehow. I'll buy the ballast, if necessary. They seem to be widely available, at least.

    Capslock
    Malo Periculosam Libertatem Quam Quietum Servitium

    My photos are copyright-free and public domain

  5. #5

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    Hi Joachim,

    I am dealing only with the manufacturer and the outlets since the unit is under warantee. I ASSUME it was wired correctly, but obviously it wasn't, or it wouldn't have failed initially.

    The company rep. said once the unit was repaired and returned "usually about a week wait" it would have completely new transformers and I "should have no future problems".

    I still feel they should ship me the loaner ballast direct, and EXPRESS since this is such a critical issue. Not to get puffy, but I am not some kid growing dope in the cellar! I also feel that they should be the ones spending time setting this up with the local dealers, instead of me having to make the calls and try to arrange for water to flow uphill!
    "Grow More, Share More"

  6. #6

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    Thanks CapsLOCK, your offer is very touching, ballasts however are not cheap, and this particular unit is a twin MH/HPS unit, not a single ballast and is probably only to be found from this company. I know the company will honor their warantee. It's all just a time issue, and also one of impersonal business ethics vs. special attention. I am a pretty undemanding sort of person, except when it comes to my work with the plants. I will usually take it light (ouch) but this is a very important issue with me! I can afford a week wait: the plants will survive, but I can't afford for this to stretch into weeks, or they will not. I might consider asking you for a short term loan if things get pressed to get some needed light tubes. Money will be coming in the near future, just weeks away: but it's all a matter of time, as I said. I feel like all the forces of my incredible good and bad luck are meeting and impacting on this issue that is so near and dear to me, and I don't particularly like it [img]http://www.**********.com/iB_html/non-cgi/emoticons/sad.gif[/img]
    "Grow More, Share More"

  7. #7
    Capslock's Avatar
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    Tamlin, whatever you need, just message me. The important thing is that your collection doesn't die due to lack of funds or light!

    Capslock
    Malo Periculosam Libertatem Quam Quietum Servitium

    My photos are copyright-free and public domain

  8. #8
    Nepenthes Specialist nepenthes gracilis's Avatar
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    William, all this again? jeez. [img]http://www.**********.com/iB_html/non-cgi/emoticons/sad.gif[/img] If there is anything I can do, just ask and I'll give you a phone call. Emotional support? Physical support (let's hope not! [img]http://www.**********.com/iB_html/non-cgi/emoticons/smile.gif[/img] ) Hope all turns out well, if things go down hill I'm making an emergency car trip down to you with a few goodies. [img]http://www.**********.com/iB_html/non-cgi/emoticons/wink.gif[/img]

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