I have placed orders from many CP plant nurseries around the globe and except for one or two I have had really slow service. Many do not even acknowledge receipt of an order or answer questions in a timely manner. Have I just grown accustomed to good, professional service from other industries on the web; or are these CP nurseries just slow because they know they have rare plants and often are the only source. I understand it can get busy during the peak shipping periods, but is this really any excuse? If you are in it for the money you should treat it like a business, not a hobby. There are so many computer programs that will automatically respond to e-mails that I wonder why these are not used. Another complaint is the dealer that has a web page that is hopelessly outdated (links that do not work, prices and plant availability wrong). I wish we had a system like the Orchid Grower's Rating and Evaluation System (see http://www.proinnovation.com/ogres/). Even if the dealers do not respond, we could vent a little steam.