Hi all. I just recently ordered plants and finally have received them after a very long wait. I will not mention any names at this time, because the seller has not got back to me.
I have recently ordered some C/P's from across the border. I live in Canada. I paid for the Phyto, so everything was on the up and up. Total came to 120$ US. The plants were sent out on the 7 of July and I received them on the 2 of Aug. Needless to say the 3 pings I ordered I could not even find a trace of and most leaves if not all were rotted off of the VFTs. I repotted everything but I donít think any will make it.
What I am asking is, what should I expect the seller to do?
They were sent out express post. I tracked the order and they spent 10 days in customs. I'm not sure if there is a guarantee of delivery time or not. I think the seller should know how long delivery should take and pass that info along to the buyer so shipping possibilities can be discuss. I would have gladly paid extra to get the healthy plants I paid for alive and on time.
The seller just sent them out and didn't notify me they were on their way, in which they stated on their page they do.
Has anyone had similar experiences and had them resolved.
Thank you for any incite.