My main problem with them is their potting. Almost all my plants are ready to fall out and they just seem so fragile. Granted, all except one of my plants from them has lived (a large rajah died amidst potting issues, shock, and heat). And I have ordered a lot from them. I've given them a few hundred dollars easily. But other problems, like them forgetting to mail a few plants and MANY unanswered emails and phone calls has stopped my patronage. It got so bad that I thought they were going to stiff me and I was looking for a way to report them after they ignored all my communication attempts. Finally a very nice lady, I believe by the name of Trystan, contacted me and settled everything and then some (after I left many angry voice messages). This is the only reason I would consider ordering from them again, and then only to get something I cannot attain elsewhere. Anywho, all my plants from them are recovering their rootbinding, and it seems like they will all be large healthy plants in a few years.