I need to ask for some advice. There is a large, popular carnivorous plant nursery based in Australia that sells carnivorous plants (rooted, and having been grown in media for a while ) as well as tissue culture carnivorous plants (shipped directly in the tissue culture media). I wanted to explore a purchase of these plants from them in tissue culture (neps, sundews, pings, cephs, you name it…). I corresponded with the lady in charge over there. The procedure is they debit you half the cost up front, and the other half the cost when the order is ready to ship.
So they billed me for half of the order one and a half years ago, and now, one and a half years later, they shipped it and billed me the other half. More than half of the plants arrived dead on arrival, in the mail. The remaining half are not healthy and the leaves are yellow, and the plants don't have roots.
I took some photographs and got the information to the nursery as quickly as possible to find out if they could arrange for a refund or a replacement. They pointed out to me that they have a disclaimer that says once plants leave their nursery, anything that happens to them is no longer their fault. I have seen this disclaimer on many nursery webpages but I have never actually had one refuse to replace anything that arrived dead on arrival. Usually, the nursery will either refund me, or offer to replace them for me. This has been my experience every time I ordered from any other nursery when ordering carnivorous plants. If the plants died as I did not know how to care for them, then I deserve what has happened. However, in this case, the plants were in the mail for eight days, and more than half came dead on arrival. I find this very unusual for the short transit that the plants have had to go through. I have ordered things that have sat in the mail for two weeks without problems before. This is also not my first time ordering tissue culture. I have ordered CP tissue culture from other nurseries which took two weeks to arrive in the mail and were also without problem. This order was not cheap, it cost me over $700.
I wanted to find out if any of you have had experience with nurseries in the past and if you had run into a situation where plants arrived in very poor condition. I wanted to find out if there is anything else I can do or try, or if all I am left with is to write this off as a very expensive loss. Because they billed me one and a half years ago, I can't even tell my credit card company to halt payment. Even the second half is going to be difficult to halt because it was billed in February and we are now in March.